Deception At Reception
A brown paper bag, similar in size to a Glovo takeaway bag, contained a beige-colored long dress with clippers attached to it.
This bag was left at the reception, as previously described in my email, and was likely placed in a room near the reception by the receptionists. If the bag is no longer there, it is highly probable that an employee from ST Hotels took it home, considering the undeniable fact that I left it there.
The person who took it might have thought, "This bag has been here for a while, nobody has claimed it, and I'm interested in its contents, so I'll take it home."
Hotel Responsibility
The hotel's responsibility is to investigate and gather information about this incident. Based on the findings, ST Hotel's Management can make an informed decision regarding a refund for the unfortunate misplacement and potential theft of an item inside the office.
ST Hotel's response to this situation may indicate a fundamental misunderstanding of the delicate nature of the issue, which I have attempted to explain in detail in my previous email.Customers often leave their bags in the luggage room when their checkout time is earlier than their travel plans.
However, in this case, the bag was left at the reception with a receptionist who promised to secure it in the small room . This difference is crucial to understanding the situation, as the bag was not left in the larger luggage room of the hotel.Given these circumstances, the statement "we can not accept any liability for loss or damage" may not be accurate, as employee theft appears to be the more likely scenario.
Therefore, it is essential to recognize that THEFT is the central issue here.
The bag was a gift for a friend, but due to personal circumstances, they could not pick it up on time.
As a result, an ST Hotel employee most likely stole it. If I do not get the item back or receive a refund for the item, the issue is not resolved and we should resolve one way or another.